Returns Policy
Welcome to renewebcraft.com. This refund policy applies to web design and related digital services purchased through renewebcraft.com.
- One-time Payments
Web design services provided by renewebcraft.com are one-time purchases. Unless otherwise stated on the purchase page, payments do not automatically renew.
Customers should verify the service details, pricing, and relevant terms before making a payment.
- Refunds Before Service Begins
If a customer has made a payment but we have not yet commenced the service, the customer may contact us to request an order cancellation.
Refund requests that meet the eligibility criteria are typically reviewed and processed within 3–5 business days.
- Refunds After Service Begins
If web design work has already commenced, the refund amount will be assessed based on the project’s actual completion status and the services already provided.
Full refunds are generally not available for services that have already been completed or delivered. For portions of the service not yet provided, we may refund the corresponding fees if the request meets our refund criteria.
- Completed Services
Refunds are generally not provided if the service has been completed and delivered in accordance with the agreed scope.
If a customer identifies significant issues with the delivered work that fall within the original scope of service, they should contact us promptly; we will inspect and address the matter based on the specific circumstances.
- Situations Not Eligible for Refunds
The following situations generally do not qualify for a full refund:
Services have already been completed or delivered
Changes in the customer’s personal needs or preferences
Delays by the customer in providing necessary materials or feedback
Issues arising after the customer has personally modified the website
Issues caused by third-party hosting, plugins, domain names, or other services
New requirements that fall outside the original scope of service
If applicable laws grant the customer additional refund rights, those laws shall prevail.
- Refund Processing Time
Once a refund is approved, we typically process it using the original payment method.
Refund processing generally takes 3–5 business days. After the refund is issued, it may take an additional 3–10 business days for the funds to appear in the account, depending on the bank, credit card company, or payment provider.
Actual processing times may vary depending on the payment provider.
- Contact Us
To request a refund, please contact us using the details provided on renewebcraft.com. Please include your order information, payment date, and the reason for the refund so that we can verify and process your request.
Company:
Rene Web Craft LLC
Address:
3587 Chinaberry LN, Sarasota, FL 34235 (Sarasota)
Email:
[email protected]
[email protected]